Help Center
Changing Someone's Role
Roles: Owner, Director. A Director can assign any role up to Director; only an Owner can grant or remove the Owner role. Nobody, including an Owner, can change their own role.
Each active team member on the Staff page has a role dropdown next to their name. Changing it takes effect immediately. A Manager promoted to Director gets task-list editing and staff management rights the moment you save, with no re-login needed on their end.
A center always needs at least one active Owner. If yours only has one, the system blocks changing that person's role or disabling their account until someone else is promoted to Owner first.